Assistant Manager

Petco•Yulee, FL

1d•Onsite

About The Position

The Assistant Manager supports the General Manager in running a high-performing Pet Care Center by leading store partners, caring for pets, and delivering exceptional customer experiences. The role is a trusted leadership presence on the sales floor and assumes leadership and decision-making responsibilities when the General Manager is absent. The Assistant Manager helps develop talent, drive results, and maintain daily operational excellence. The position involves leading and coaching partners, supporting hiring and training, upholding animal care and safety standards, and helping ensure the store is clean, organized, and visually appealing. The Assistant Manager also supports sales and service goals, inventory control, merchandising, promotional events, labor efficiency, and compliance with company policies and procedures. Success means pets are safe and cared for, customers receive knowledgeable service, partners feel supported, and the Pet Care Center operates smoothly and meets its goals. The role is primarily based in a Pet Care Center retail environment, with regular time on the sales floor and occasional duties outside the center, such as bank deposits, merchandise transport, or community events. It requires frequent standing and walking, bending, kneeling, reaching, and lifting up to 50 pounds. The role also involves customer assistance and cashiering, working near animals and cleaning chemicals, and flexible availability for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. This is a full-time position.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals and knowledge of pet care.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide coaching, feedback, and recognition to strengthen partner performance and engagement.
Maintain a clean, organized, and visually appealing store.
Support daily store operations and lead from the sales floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Assume leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns promptly and professionally.
Coach partners in selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture, as well as performance management and accountability.
Execute merchandising standards and help ensure accurate inventory levels.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.