Assistant Manager

JCrew•Woodbury, NY

14h

About The Position

The Assistant Manager is a key member of the leadership team, supporting a profitable business by creating genuine customer connections that foster loyalty, love of the brand, and community engagement. The role provides in-the-moment feedback and coaching so team members can contribute at their highest potential, partners with the leadership team to adjust business priorities, and steps in on tasks as needed. The Assistant Manager helps lead the selling floor, strengthen product knowledge and customer interactions, keep the team on track toward goals, and plan local events that support community engagement, traffic, and sales. The role requires flexibility to work busy periods, including nights, weekends, and holidays, and the ability to perform the stated physical tasks.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 2 years of experience with similar scope; specialty retail experience is preferred.
Effective and confident communication skills.
Ability to process information and operate store systems accurately.
Availability to work busy periods, including nights, weekends, and holidays.
Comfort with technology and apps, and familiarity with industry-related blogs and feeds.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
Ability to regularly move around all store areas and remain accessible to customers.

Nice To Haves

Specialty retail experience.
A strong fashion aesthetic and awareness of developments in the industry and community.
A track record of setting and achieving goals.
Ability to adapt quickly to change and rally a team behind new strategies and projects.
Ability to make informed decisions by listening actively, understanding data, and looking beyond the obvious.

Responsibilities

Model personalized customer connections that drive loyalty and excitement for the brand.
Observe associate performance on the selling floor and assist with customer connections or sales when necessary.
Lead fit sessions to enhance product knowledge and build enthusiasm for the brand's style.
Give associates specific, actionable feedback to improve customer interactions and outcomes.
Help ensure the team meets its goals and exceeds customer expectations.
Manage the selling floor and ensure the right people are in the right place at the right time.
Step in for another manager as needed.
Plan and execute local events that connect with the community and generate traffic and sales.
Act in a manner aligned with the company's values.