Assistant Manager - The Y
About The Position
The Assistant Store Manager supports the Store Manager in overseeing store operations and ensuring alignment with company standards and expectations. The role supports store performance, with a primary focus on people, customer service, store contribution, and shrink reduction. The Assistant Store Manager leads, guides, and supports a team in achieving sales and profit goals while prioritizing exceptional customer service. Responsibilities include assisting with team building and performance management; addressing employee relations and customer service issues; supporting budget, payroll, safety, merchandising, inventory, and loss-prevention efforts; and carrying out other duties as assigned or required.
Requirements
- High School Diploma or equivalent.
- Valid driver's license and car insurance.
- Strong business acumen, accountability, and ability to execute business plans.
- Ability to adapt to ambiguity, manage multiple tasks, and respond to changing priorities.
- Ability to build and nurture talent.
- Ability to manage work processes and align them with business goals.
- Strong organizational, planning, prioritization, and resource-alignment skills.
- Ability to collaborate effectively with cross-functional teams.
- Excellent verbal and written communication skills, including the ability to role model and lead by example.
- Proficiency with Adobe and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to see information in print and electronically.
- Ability to stand, walk, and move around the store for up to 100% of the workday.
- Ability to occasionally bend, squat, kneel, climb, reach, and stoop.
- Ability to occasionally lift, carry, push, and pull objects weighing up to 20 pounds.
Nice To Haves
- Bachelor’s degree in a related field.
- Two or more years of retail management experience.
Responsibilities
- Assist with recruiting and selecting talented employees and developing succession plans.
- Apply performance management practices, including performance appraisals, counseling, and development plans.
- Maintain compliance with company HR policies and procedures.
- Address employee relations issues in partnership with the Store Manager and District Manager.
- Uphold company safety policies and help ensure the well-being of advisors and customers.
- Support the Store Manager in resolving service issues and respond promptly and effectively to customer inquiries.
- Help ensure consistently excellent customer service.
- Monitor expenditures and help keep them within budget.
- Control payroll hours in line with the budget while adjusting to changing business trends.
- Maintain a safe, accident-free environment and adhere to state, local, and federal regulations.
- Support loss-prevention initiatives and awareness programs and help meet shrink-reduction goals.
- Oversee merchandising presentation and organization in accordance with company guidelines and processes.
- Identify and escalate inventory discrepancies.
- Perform other duties as assigned or required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Critical illness coverage
- 401(k) with company match
- Bonus program
- Profit sharing
- Employee assistance program
- Discount program
- Employee discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
