Assistant Manager

Valvoline Inc•Medina, MN

3d•Onsite

About The Position

The Assistant Service Center Manager is the Service Center Manager’s right hand and helps build and lead a high-performance team that delivers a distinctive Valvoline Instant Oil Change service experience. The role combines hands-on vehicle maintenance and guest service with supervision, training, scheduling, inventory support, and service-center operations. The Assistant Manager helps ensure company policies, procedures, safety standards, and security protocols are followed consistently. The position includes hands-on training and support, with the potential to advance to Service Center Manager within 12 months. The listed work location is 215 Clydesdale Trail, Medina, MN 55340.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team; retail or service-related experience is preferred.
Customer-service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience working in a fast-paced environment and making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify opportunities for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services; educate guests about vehicle maintenance requirements and review recommended services.
Supervise daily service-center operations while working on the floor and train new team members.
Work with the team to deliver excellent customer service, build trust, and encourage repeat customer visits.
Develop and maintain efficient weekly employee schedules, ensuring adequate coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits; maintain a clean, organized service center and a safe, secure working environment.
Open and close the service center while following safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $22.75 per hour.
Hands-on training and the potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering part-time enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision coverage, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program with free, confidential well-being support, including support for personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.