Assistant Manager - Shredder Indoor Ski & Snowboard School

Shredder Bend • Bend, OR

8d • Onsite

About The Position

The Assistant Manager is the first leadership hire at Shredder Bend and combines teaching with day-to-day gym operations. The role teaches ski and snowboard classes, private lessons, camps, and birthday parties while helping run the facility, support families, coordinate instructors, and maintain the gym. The Assistant Manager works directly with the owner and contributes ideas about how the business operates. The position is designed to grow into a Senior Manager role overseeing day-to-day operations.

Teaching accounts for about half of the week. The Assistant Manager teaches fundamental skills on flat ground and slopes using the Shredder curriculum, helps children with equipment, maintains safe and engaging classes, and updates parents on children's progress. Operational duties include opening and closing the facility, running the front desk, responding to parents, leading safety checks and emergency response, and maintaining the gym and equipment.

The role also supports the team and business by managing instructor schedules and coverage, onboarding and coaching instructors, administering class rosters and bookings, and resolving parent concerns. The position is full-time, hourly, and year-round, with at least 30 hours per week and up to 40 hours during peak season and camp weeks. Pay is $25–$28 per hour depending on experience, with reviews at 90 days and after the first full season. Shredder will pay for PSIA-AASI Children's Specialist certification and other relevant continuing education. The role offers a growth path to Senior Manager, along with free classes for the employee's children, industry perks, and referral bonuses.

Requirements

• Experience working with children, ideally ages 3–10, in teaching, coaching, camps, childcare, or outdoor programs.
• Ability to ski or snowboard and teach the basics.
• Some experience leading people or running a shift; a formal management title is not required.
• Ability to communicate well with adults, handle parent concerns gracefully, and follow up the same day.
• Organizational skills and comfort with scheduling and booking software, email, and shared calendars.
• Reliability and punctuality.
• Physical ability to lift and assist children to help them control speed and balance on slopes, and to remain active and on one's feet for most of a shift.
• Availability afternoons, evenings, and weekends, with more hours during camp weeks and school breaks.
• CPR/First Aid certification or willingness to obtain it within 30 days of hire.
• Must pass Shredder's background screening before working with children.

Nice To Haves

• PSIA-AASI certification, especially Children's Specialist.
• Ski school experience.
• CPR/First Aid certification.

Responsibilities

• Teach ski and snowboard classes, private lessons, camps, and birthday parties tailored to children's ages, abilities, and goals.
• Teach fundamental skills on flat ground and slopes using the Shredder curriculum.
• Help children put on and remove boots, skis or snowboards, and helmets, and keep equipment organized.
• Use positive behavior management to keep classes safe, focused, and fun.
• Give parents updates on children's progress.
• Open and close the facility, check families in, run the front desk, and handle phone and email inquiries, responding to parents the same day.
• Lead safety on each shift by conducting equipment and slope checks, enforcing safety protocols, writing incident reports, and leading on-site emergency response.
• Keep the gym, teaching areas, and equipment clean, organized, and in good repair; track supplies and flag reorders.
• Make day-to-day building decisions and cover operations when the owner is absent.
• Build and publish the weekly instructor schedule and arrange coverage for call-outs.
• Help onboard and train new instructors.
• Observe classes using the Shredder Class Quality Assessment and coach instructors.
• Manage class rosters, enrollment, waitlists, make-ups, and the booking system for sessions, camps, and parties.
• Serve as the first point of contact for parent questions and concerns and resolve issues with care and good judgment.
• Share observations and family feedback with the owner, including what is working and what is not.
• As the role develops, run day-to-day operations, including staffing and scheduling, customer service, gym operations, and instructor hiring and training support.

Benefits

• Shredder-paid PSIA-AASI Children's Specialist certification and other relevant industry continuing education.
• Free classes for the employee's children.
• Industry perks.
• Referral bonuses.
• Clear path to Senior Manager as the business grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed