Assistant Manager

Planet Fitness•Fishkill, NY

13h•$18 - $21

About The Position

The Assistant Manager is a full-time position that assists the Club Manager with oversight of club operations to ensure an exceptional Judgement Free member experience. The role is heavily involved in team-member onboarding and training, leading the team through task completion, and driving club priorities and KPI goals. The Assistant Manager focuses on behaviors that create an exceptional member experience and ensures team members have the tools to deliver it. The role also includes supporting daily club operations and member services, maintaining cleanliness and safety throughout the club, responding to member and employee concerns, and supporting hiring, inventory, supplies, and retail activity. The position requires continual movement and communication during shifts, lifting up to 75 pounds, and frequent cleaning and sanitizing; team members may encounter toxic chemicals.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to perform frequent cleaning and sanitizing and encounter toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model and coach behaviors that provide an outstanding member experience.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members, conduct tours, and assess membership needs.
Process retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Walk all club areas frequently, promptly addressing safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.