Assistant Manager

Samsonite • Columbus, OH

3d

About The Position

As part of TUMI’s Retail team, the Assistant Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

The Assistant Manager supports the Store Manager in developing store associates, recruiting, scheduling, and payroll-related tasks. The role also helps ensure compliance with company policies, maintain training, follow visual merchandising guidelines, and deliver a consistent, superior client experience.

Requirements

• Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
• Value collaboration and be open to feedback.
• Have strong sales and client experience, preferably in the luxury market.
• Demonstrate success in meeting sales goals and achieving KPIs.
• Be available to work nights, weekends, mornings, and holidays as needed.
• Demonstrate integrity and lead by example.
• Have strong time-management skills.
• Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
• Plan and prioritize work, demonstrate strategic thinking and initiative, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
• Help train and develop associates through roleplay and coaching; assist the Store Manager with associate training and development; and complete quarterly personal development goal-setting.
• Communicate strengths, goals, and development opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
• Assist the Store Manager with recruiting and networking to hire high-caliber team members and maintain a bench of potential candidates.
• Communicate effectively upward, laterally, and with the team; act ethically; promote organizational goals; adapt to change; deescalate situations; and collaborate effectively.
• Assist the Store Manager with managing the store schedule, timecards, and payroll.
• Maintain TUMI University Training and adhere to company policies and procedures.
• Ensure the store follows visual guidelines and directives.
• Promote excellent client service by using client books and thank-you cards and executing event strategies; ensure a consistent, superior client experience.

Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, supplemental life insurance, 401(k) with a company match, and commuter benefits
• Retail Store Associates may be eligible for a quarterly sales bonus, based on performance against the quarterly sales plan and potentially prorated.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed