Assistant Manager - Truck Service

TravelCenters of America • Laramie, WY

2d

About The Position

The Truck Service Assistant General Manager provides support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role helps lead technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure travelers can return to the road in better condition than they arrived.

The position involves leading and developing team members, supporting customer service and department performance, overseeing service availability and visual inspections, and helping achieve financial objectives through effective management of people, products, services, and facility processes. The role requires adherence to safety and operating standards and company guidelines for vendor relationships.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate's or bachelor's degree.
• Supervisory experience in a convenience store, truck service, travel center, or related business.
• Knowledge and understanding of the Truck Service business.
• Interest in growing a career within the Truck Service division.

Responsibilities

• Lead and inspire the team to meet or exceed company performance standards and improve the Truck Service department.
• Create a trusting atmosphere that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members according to company guidelines, and foster a culture of respect and recognition.
• Assist in leading technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives through effective management of people, products, services, and facility processes, including revenue and profit.
• Adhere to safety standards and operating procedures.
• Follow company guidelines on vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED