Assistant Manager - Truck Service
About The Position
The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role assists in leading technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure travelers return to the road better than they came. The position focuses on team leadership, customer service, staff development, operational and financial performance, product and service availability, safety, and vendor relationships. The role may involve performing other duties, and the job description may be revised.
Requirements
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with other managers.
- Ability to work flexible hours, including nights, weekends, and some holidays.
- Valid driver's license.
Nice To Haves
- Associate’s or bachelor’s degree.
- Supervisory experience in a convenience store, truck service, travel center, or related business.
- Knowledge and understanding of the Truck Service business.
Responsibilities
- Lead and inspire the team to meet and exceed company performance standards and improve the Truck Service department, including customer service, product knowledge, and atmosphere.
- Develop a trusting environment that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
- Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, and foster a culture of respect and recognition.
- Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
- Conduct visual inspections to ensure products and services are available.
- Help achieve financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
- Follow safety standards and operating standards.
- Follow company guidelines for vendor relationships.
Benefits
- Competitive wages and annual bonus opportunity.
- Medical, dental, vision, and life insurance.
- 401(k) with a company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
- Relocation assistance; relocation is not required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
