Assistant Manager - Truck Service

TravelCenters of America • Dallas, TX

3d

About The Position

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role assists in leading technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure travelers return to the road better than they came.

This position helps lead the team to meet company performance standards, supports staff development and performance management, and assists with recruiting, hiring, training, and retention. It also contributes to the department’s financial objectives through effective management of people, products, services, and facility processes, while following safety standards, operating procedures, and company guidelines for vendor relationships.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Supervisory experience in a convenience store, truck service, travel center, or other related business.
• Knowledge and understanding of the Truck Service business.
• Leadership by example while working alongside team members.
• Interest in growing a career within the Truck Service division.

Responsibilities

• Lead and inspire the team to meet and exceed company performance standards and improve the Truck Service department.
• Develop a trusting atmosphere that welcomes feedback from team members and guests.
• Coach and performance-manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members according to company guidelines.
• Create a culture where team members feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives by effectively managing people, products, services, and facility processes, with attention to revenue and profit.
• Adhere to safety standards and standards of operation.
• Follow company guidelines on vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED