Assistant Manager - Truck Service

TravelCenters of America • Oklahoma City, OK

7d

About The Position

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role helps lead technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner, with the goal of returning travelers to the road better than they came.

The assistant manager leads by example to help the team meet and exceed company performance standards, improve department performance, and deliver fast, friendly customer service. The role supports staff recruitment, hiring, training, retention, coaching, and performance management; helps maintain a trusting and respectful team culture; and assists with customer service, financial objectives, product and service availability, facility processes, safety, and vendor relationship standards.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Supervisory experience in a convenience store, truck service, travel center, or other related business.
• Knowledge and understanding of the Truck Service business.
• Leadership example when working alongside team members.
• Interest in growing a career within the Truck Service division.

Responsibilities

• Lead and inspire the team to meet and exceed company performance standards and improve the Truck Service department.
• Develop a trusting atmosphere that welcomes feedback from team members and guests.
• Coach and performance manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members according to company guidelines.
• Create a culture in which team members feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
• Adhere to safety standards and standards of operation.
• Follow company guidelines on vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED