Assistant Manager - Truck Service

TravelCenters of America • Rockwall, TX

3d

About The Position

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role helps lead technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner, with the goal of returning travelers to the road better than they came. The Assistant Manager supports department performance, customer service, staffing, financial objectives, safety, and operational standards.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Supervisory experience in a convenience store, truck service, travel center, or other related business.
• Knowledge and understanding of the Truck Service business.
• A leader who sets an example while working alongside team members.
• Interest in growing a career within the Truck Service division.

Responsibilities

• Lead and inspire the team to meet and exceed company performance standards and improve the Truck Service department.
• Foster an atmosphere where team members and guests can provide feedback; coach and performance-manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, and foster a culture of respect and recognition.
• Help lead technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives by effectively managing people, products, services, and facility processes, with attention to revenue and profit.
• Follow safety and operating standards and company guidelines for vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED