Assistant Manager
About The Position
Big City Optical is seeking an Assistant Manager to support its mission of providing preeminent eye care in the community. The Assistant Manager assists the General Manager with developing and managing promotions, ordering merchandise, and managing the operational aspects of the business. The role also includes hiring and training sales associates, organizing work, and solving problems. The Assistant Manager helps plan and implement strategies to improve store growth and efficiency, coordinate store operations and staffing coverage, supervise and motivate staff, monitor operating costs and resources, and support recruitment and staff development. The role focuses on client service, including understanding client needs, helping with frame selection, explaining lens options, and seeking opportunities to exceed expectations. The Assistant Manager also helps ensure compliance with company policies, participates in off-hours inventory counts as needed, prepares and interprets retail reports for district reporting, and processes payments and patient-care transactions.
Requirements
- High school diploma or equivalent experience.
- Experience in retail service or sales.
- Experience working in an optical dispensary (required).
- Excellent customer service skills.
- Proficiency with office productivity technologies such as Microsoft and G-Suite, and ability to learn and use new technologies for daily patient and business transactions.
- Ability to effectively train and motivate sales associates.
- Excellent organizational, collaboration, problem-solving, project management, and communication skills.
- Ability to stay current on industry trends.
- Ability to adhere to company policies on attendance, dress code, and workplace safety.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Nice To Haves
- Fluency in English and Spanish; multilingual ability is preferred but not required.
Responsibilities
- Assist the General Manager in organizing, planning, and implementing strategies to drive store growth and operational efficiency.
- Coordinate operations and ensure schedules meet staff coverage objectives.
- Supervise and motivate staff to meet and exceed store goals.
- Monitor retail operating costs, budgets, and resources.
- Support recruitment for open store roles and assist with training and development.
- Ensure staff understand Big City Optical’s value proposition and can communicate it to clients.
- Communicate with clients and evaluate their needs and specifications.
- Listen proactively to clients and identify opportunities to exceed their expectations.
- Assist clients with frame selection and educate them about lens options.
- Ensure store operations follow company policies and guidelines.
- Participate in off-hours inventory count work as needed.
- Create, analyze, and interpret retail reports to assist the General Manager with district reporting.
- Process payments and maintain order and patient-care systems as required.
- Perform additional responsibilities as assigned to support the success of the store.
Benefits
- Incentive Plan Participation
- Company subsidized Medical Insurance
- Company subsidized Dental insurance
- Company paid Short Term Disability insurance
- 401(k) with 10% match
- Paid time off
- Employee discount plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
