Assistant Manager- SafeSplash Swim School Temple

SafeSplash Temple•Temple, TX

12d•$18 - $20

About The Position

The Assistant Manager at SafeSplash Swim School Temple oversees daily operations and helps create a welcoming, high-energy environment for students, families, and staff. The role manages staff on duty and shift coverage, supports customer relationships and administrative functions, maintains pool operations and safety, and assists with swim lessons and facility upkeep. The position also manages iClassPro activities, including enrollments, class transfers, student level-ups, and billing inquiries, and supports curriculum tracking and monthly Splash and Tell events.

Requirements

Strong leadership and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Comfort working with children and families.
CPR certification.
Lifeguard certification.
Flexibility to work evenings and weekends as needed to accommodate business demands.

Nice To Haves

Previous experience as a lifeguard, in pool management, or in facility operations.

Responsibilities

Manage staff on duty and ensure assigned shift duties, including cleaning and restocking, are completed.
Support team members in maintaining an efficient and safe work environment.
Arrange coverage for callouts and adjust schedules as needed.
Conduct swim lessons as needed to support staff coverage.
Complete and file incident reports as needed.
Ensure employees know and follow the Emergency Action Plan (EAP).
Open and close the facility as needed, alone or alongside another manager.
Build relationships with prospective and enrolled families and learn their needs and preferences.
Conduct tours and explain swim programs to prospective families.
Respond promptly and effectively to customer inquiries, concerns, and complaints.
Implement initiatives to improve customer satisfaction and loyalty.
Manage phone calls and inquiries about class schedules, enrollment, and swim school operations.
Keep the front-of-house area clean and organized.
Assist with marketing events.
Manage iClassPro operations, including enrollments, class transfers, level-ups, and billing inquiries.
Ensure compliance with SafeSplash terms and conditions for enrollment, payments, and class policies.
Oversee daily pool operations and ensure compliance with safety and health regulations.
Check pool chemicals three times per day, adjust them as needed, and maintain logs.
Assist with facility cleaning, including backwashing, cleaning baskets and water drains, power washing, deep-cleaning mats, and cleaning chrome and floors; implement a maintenance schedule.
Attend holiday-closure cleaning for at least three business days.
Keep the pool area clean and organized.
Ensure curriculum cards are updated weekly and accurately reflect student progress.
Update student skills in iClassPro and ensure employees complete curriculum cards daily.
Help conduct monthly Splash and Tell events, distribute ribbons to children who level up, and take pictures for social media.