Assistant Manager- SafeSplash Swim School Temple
About The Position
The Assistant Manager at SafeSplash Swim School Temple oversees daily operations and helps maintain a warm, welcoming, high-energy environment for students, families, and staff. The role includes managing staff on duty and shift coverage, supporting customer relationships and enrollment, maintaining pool and facility operations, and handling administrative functions in iClassPro. The Assistant Manager may conduct swim lessons as needed to support staff coverage and may open or close the facility with another manager or independently. SafeSplash Swim School provides swim instruction to children and adults, with a focus on water safety, skill development, customer satisfaction, and teaching swimming with individual attention. This franchise is independently owned and operated; hiring decisions are made by the franchisee.
Requirements
- CPR certification.
- Lifeguard certification.
- Flexibility to work evenings and weekends as needed to accommodate business demands.
Nice To Haves
- Previous experience as a lifeguard, in pool management, or in facility operations.
- Strong leadership and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Comfort working with children and families.
Responsibilities
- Manage staff on duty and ensure assigned duties, including cleaning and restocking, are completed during the shift.
- Support team members in maintaining an efficient and safe work environment.
- Ensure shifts are covered when employees call out and adjust schedules as needed.
- Conduct swim lessons as needed to support staff coverage.
- Complete and file incident reports as needed.
- Ensure employees know and follow the Emergency Action Plan (EAP).
- Open and close the facility as needed, alongside another manager or independently.
- Build relationships with prospective and enrolled families and understand their needs and preferences.
- Conduct tours and explain swim programs to prospective families.
- Respond promptly and effectively to customer inquiries, concerns, and complaints.
- Implement initiatives to improve customer satisfaction and loyalty.
- Handle phone calls and inquiries about class schedules, enrollment, and general operations.
- Maintain a clean, organized front-of-house area.
- Assist with marketing events.
- Manage iClassPro operations, including new enrollments, class transfers, level-ups, and billing inquiries.
- Ensure compliance with SafeSplash terms and conditions for enrollment, payments, and class policies.
- Oversee daily pool operations and ensure compliance with safety and health regulations.
- Check and adjust pool chemicals three times per day and record the results properly.
- Assist with facility cleaning, including backwashing, cleaning baskets and water drains, power washing, deep cleaning mats, and cleaning chrome and floors.
- Implement a plan that follows an appropriate maintenance schedule.
- Attend at least three business days of holiday-closure cleaning.
- Maintain a clean, organized pool area.
- Ensure curriculum cards are updated weekly and accurately reflect student progress.
- Update student skills in iClassPro and ensure employees complete curriculum cards daily.
- Help conduct monthly Splash and Tell events, including distributing ribbons to students who level up and taking pictures for social media.
Benefits
- Employee discounts
- Flexible schedule
- Free uniforms
- Training and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
