10798 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering strong customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. The Assistant Manager performs the primary duties of the Store Manager when the Store Manager is absent. The position covers brand execution, people leadership, store operations, and safety and loss prevention. It includes supporting daily goals and activities, training and coaching associates, executing company processes and digital fulfillment strategies, protecting company assets, and ensuring policies and procedures are followed. The role may require working in other stores from time to time. The work involves prolonged standing and walking, recurring bending and reaching, and lifting moderately heavy items such as shipment or record boxes. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles. Normal safety precautions apply; work areas are adequately lighted, heated, and ventilated.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to lead or support a team of associates in meeting business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise and support the direction and planning of associates’ daily goals and activities to deliver customer experiences that maximize sales, key performance indicators, and customer loyalty.
- Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
- Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
- Engage, train, develop, recruit, coach, and counsel associates to build effective teams and achieve positive results.
- Hold associates accountable to company policies and expectations, address associate concerns, and communicate relevant company information.
- Maintain working relationships with Store Manager peers and timely communication with AM/DM; foster diversity, inclusion, and belonging.
- Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
- Support inventory management, shipment processing, payroll-hour management, scheduling, and correct store opening and closing procedures.
- Follow through accurately and promptly on company directives, assignments, and projects.
- Maintain a safe store environment and enforce policies and procedures.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
- Perform the Store Manager’s primary duties when the Store Manager is absent.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
