03354 Assistant Store Manager

Sally Beauty•Cypress, TX

19d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The position supports sales and customer loyalty through associate supervision, daily goal setting, in-store and Omni-channel selling, and execution of brand standards. It also recruits, trains, coaches, and develops associates; maintains positive associate relations; and communicates with management. The Assistant Manager helps execute company processes, digital fulfillment strategies, inventory and payroll practices, store opening and closing procedures, and safety and loss-prevention requirements. The role involves periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes. Work may occasionally take place in other stores. The environment includes retail stores and other ordinary business settings, with normal safety precautions.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform the physical activities described, including prolonged standing and walking, recurring bending and reaching, and lifting moderately heavy items.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise associates and support direction and planning of daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and drive customer loyalty.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main point of contact for customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to achieve business results and build strong teams.
Hold associates accountable to company policies and expectations, resolve associate concerns, and keep associates informed of relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Help maintain a safe store environment and enforce safety and loss-prevention procedures, including inventory and cash controls related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.
Perform all primary duties when the Store Manager is not present.