Assistant Store Manager (Full-time) - Atlanta, GA

Hibbett•Atlanta, GA

11d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of the store’s product areas and departments, adherence to policies, procedures, and visual standards, and a strong focus on customer service and merchandise sales. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The Assistant Manager helps manage store assets, sales, restocking, merchandising, ordering, scheduling, personnel activities, inventory, expenses, and customer trends. The position also guides employees and customers across departments, directs staff in completing departmental responsibilities, performs administrative duties, and helps protect company assets and financial information. Supervisory duties in the Store Manager’s absence include interviewing and training employees, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability across departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are effective and accurate and by reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing employees, and resolving problems.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.