10041 Assistant Store Manager

CosmoProf•Salt Lake, UT

About The Position

The Assistant Manager supports the Store Manager in leading store associates and delivering an exceptional customer experience while overseeing store operations and maintaining brand standards. As part of their development, the Assistant Manager supports the Store Manager in all areas of responsibility and performs all primary duties when the Store Manager is not present. The role helps achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. It includes guiding daily associate activities and selling, hiring and developing team members, executing company and digital fulfillment processes, managing store safety and loss prevention, and ensuring compliance with company policies and procedures.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Availability to meet the scheduling needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise associates and support the direction and planning of daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Support in-store selling and omnichannel activities, and ensure brand standards for merchandising, planograms, marketing, back rooms, and dress code are met.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, and coach associates; identify strengths and development opportunities and address them through coaching or counseling.
Hold team members accountable to company policies and expectations, resolve associate concerns, and keep associates informed of relevant company information.
Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including processes supporting omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, payroll planning, and scheduling according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through accurately and promptly on company directives, assignments, and projects.
Maintain a safe store environment and enforce safety policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.
Work in other stores from time to time as required.