10041 Assistant Store Manager

Sally Beauty•Salt Lake City, UT

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. Assistant Managers are responsible for all primary duties when the Store Manager is not present. The Assistant Manager supports daily sales and customer experience goals, associate development and recruitment, store operations and digital fulfillment, and safety and loss-prevention practices. The position may require working in other stores from time to time.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with the team and management.
Scheduling availability to meet the needs of the business.
Some physical exertion, including long periods of standing and walking; recurring bending, crouching, stooping, stretching, or reaching; and recurring lifting of moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code, and resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify strengths and development opportunities and hold the team accountable to company policies and expectations.
Maintain positive associate relations, communicate relevant company information, communicate consistently with AM/DM, and foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, shipment processing, payroll-hour management, scheduling, and correct completion of store opening and closing procedures.
Follow through accurately and promptly on company directives, assignments, and projects.
Ensure a safe store environment and compliance with policies, procedures, and HAZMAT training and execution.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology to analyze store performance and operations.
Perform all primary duties when the Store Manager is absent.