Assistant Manager (Bilingual Required)

CAPSTONE REAL ESTATE SERVICES, INC.•Fort Worth, TX

10d•Onsite

About The Position

The Assistant Manager supports the financial and operational management of the community. Responsibilities include collecting and posting rent, fees, and other payments; preparing bank deposits and monthly close-out reports; processing invoices and payables; and maintaining accurate property-management-system records. The role reviews resident files and accounting records, follows up on unpaid balances, collects delinquencies, and enforces lease terms. It also coordinates vendor invoices and payments, follows company eviction procedures, processes resident move-outs, and responds to resident concerns to promote satisfaction and retention. In the Community Manager’s absence, the Assistant Manager serves as the on-site supervisor, organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in line with company policies and procedures. The role also assists with leasing by showing apartments, following up with prospects, processing applications, and preparing leases and move-in documents. The position promotes a positive image of the apartment community and management company. A high school education or equivalent, strong math skills, and a driver’s license are required. Bilingual ability is preferred. Employment is contingent on satisfactory criminal-history and drug-screen checks. Capstone Management offers competitive market pay and benefits including medical, dental, vision, 401(k), vacation, sick, and personal time off.

Requirements

High school education or equivalent.
Strong math skills.
Valid driver’s license.
Satisfactory criminal-history record check, as a condition of employment.
Satisfactory drug-screen test, as a condition of employment.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and monthly close-out reports; and processing invoices and payables.
Operate property-management software and maintain accurate records through correct data entry, updates, and backups.
Review resident files and accounting records, communicate about unpaid balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges; obtain Community Manager approval; code charges; and coordinate payment-related communications.
Follow company eviction procedures, including notice requirements and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations.
Assist with leasing by showing apartments, following up with prospects, processing applications, and preparing leases and move-in documents.
Promote a positive image of the apartment community and management company.