Assistant Manager (Bilingual Required)

CAPSTONE REAL ESTATE SERVICES, INC.•Round Rock, TX

About The Position

The Assistant Manager supports the financial and operational management of the apartment community. The role handles rent and fee collection, bank deposits, monthly closeout reports, invoices, payables, property-management software, resident account follow-up, delinquencies, evictions, and move-outs. It also supports resident satisfaction and retention, leasing, apartment showings, applications, lease preparation, and move-in documentation. In the Community Manager’s absence, the Assistant Manager serves as the on-site supervisor, delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures. The position promotes a positive image of the community and management company. A high school education or equivalent, strong math skills, and a driver’s license are required. Bilingual ability is preferred. Employment is contingent on satisfactory criminal-history and drug-screening results.

Requirements

High school education or equivalent.
Strong math skills.
Valid driver’s license.
Satisfactory criminal-history record check, if an offer is made and accepted.
Satisfactory drug-screen test, if an offer is made and accepted.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and monthly closeout reports; and processing invoices and payables.
Operate property-management software, enter transactions accurately, and complete system updates and backups.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents about outstanding balances; collect delinquencies; and enforce leases.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communication as needed.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support resident satisfaction and retention.
Serve as on-site supervisor when the Community Manager is absent; organize and delegate daily work, coordinate maintenance and make-ready tasks, and manage community operations in compliance with company policies and procedures.
Assist with leasing, show apartments to prospects, follow up, process applications, and prepare leases and move-in documents.
Promote a positive image of the apartment community and management company.