Assistant Branch Manager (Float/Bilingual Required)

Mutual Security Credit Union•Shelton, CT

10d•$30 - $33•Hybrid

About The Position

As an Assistant Branch Manager, you will help lead the day-to-day operations of the branch while delivering exceptional service and financial solutions to our members. You’ll support and coach a team of Member Service professionals, ensure branch operations run smoothly, and help members achieve their financial goals through meaningful conversations and personalized recommendations. This role blends leadership, member service, sales, and operations, making it a great fit for someone who enjoys developing others, building relationships, and creating a positive branch experience. You'll work closely with staff and members alike, contributing to the success of the branch, supporting community engagement efforts, and helping bring MSCU's mission and values to life every day. Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Requirements

High school diploma/equivalent, plus requisite additional training and experience
Three years’ experience as an MSR or teller in a credit union, financial institution, or other cash handling function with minimum of one year in a supervisory role
Excellent interpersonal and supervisory skills; leadership, conflict-resolution, and problem-solving
Ability to effectively sell products and services
Proven judgment and decision-making abilities
Excellent written and verbal communication skills
Attention to detail and good mathematical skills
Proficient in computer skills and operation of general office machines
Willing and able to travel to other credit union branches if needed
Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
Sitting the majority of the time.
The ability to occasionally lift, push, pull or carry up to 10 pounds.
Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
The ability to meet deadlines and maintain accuracy.
The ability to effectively interact with all personality types in stressful situations.
Excellent ability to communicate effectively.
Occasional travel required.

Nice To Haves

Bilingual (Spanish/English preferred)

Responsibilities

Supervise and own daily operations and sales activities of the branch.
Maintain vault cash and other negotiable items as necessary to service member needs.
Maintain adequate levels of supplies, including checks, receipts, money orders, traveler checks, and envelopes.
Balance vault, ATM, branch and all other end of day work.
Process and maintain certificates and IRAs on a daily basis.
Process payroll deductions and general file maintenance.
Supervise status changes on member accounts
Escalate equipment, staff, or member problems appropriately.
Proactively source, acquire, expand and retain customer relationships by maximizing sales opportunity while providing world class customer experience for all current and prospective members.
Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e. Mortgage/MFS) where appropriate.
Effectively model, train, support and coach all staff personnel to ensure that sales and service targets are met.
Responsible for reaching sale goal targets as required.
Proactively educate members on utilizing available access channels (i.e. ATM, digital banking, Telephone and Mobile banking)
Supervise, schedule, train and coach the Member Service staff and provide input for performance evaluations.
Evaluate staff deficiencies, identify training needs and assist in performance improvement plans.
Implement campaigns and challenges, motivate and provide ongoing employee one-on-one coaching sessions.
Maintain expertise and reliably provide Member Service staff with accurate answers to product, policy and procedural questions and resolve account discrepancies.
Supervise and promote continuing education as it relates to compliance and other financial services needs through BVS and other sources.
Participate in various community functions to help promote the Credit Union’s branding and community roots.
Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect, and Commitment to promote professional growth and prosperity within the organization and the neighborhoods we serve.
To maintain Credit Union goals, it is the responsibility of each employee to strive for continuous process improvement and quality of service to internal and external customers.
Abide by all federal, state and local laws including, but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCen); Uniform Commercial Code (UCC); Federal Reserve Bank; and the National Credit Union Administration (NCUA).