Bilingual Assistant Branch Manager

Granite Credit Union•Salt Lake City, UT

2d•Onsite

About The Position

The Bilingual Assistant Branch Manager assists the Branch Manager with assigned duties to provide quality member service, coach and mentor staff, implement policies and procedures, assist with employee scheduling, and help the branch achieve service and sales goals. The role supports day-to-day branch operations and performs branch functions as needed. English and Spanish communication skills are essential to building relationships with the community and providing an outstanding member experience. The position includes supervising, training, and monitoring staff; supporting teller, new account, account maintenance, and lending operations; promoting business development; resolving member complaints and service issues; and helping maintain operational security, confidentiality, compliance, and an organized work area. The employee may work at any location serviced in the credit union’s field of membership as needed.

Requirements

Bilingual proficiency in English and Spanish is required.
High school diploma or equivalent.
Basic computer operating skills, including email and Microsoft Office.
Ability to communicate professionally in writing and orally.
At least six months of branch experience is preferred.
At least six months of lending experience is preferred.

Nice To Haves

Ability to develop, train, and motivate employees.

Responsibilities

Assist the Branch Manager with duties that support quality member service and branch goals.
Coach, mentor, supervise, train, direct, and monitor branch staff; review performance and recommend coaching as appropriate.
Assist with employee scheduling and monitor attendance.
Oversee day-to-day branch operations for efficiency and compliance with policies and procedures.
Perform teller, new account, account maintenance, and lending operations as needed.
Promote branch business development and seek to broaden the member base.
Rescue loans and provide service solutions to members.
Answer employee questions, solve problems, and assist with complex work-related matters.
Help branch personnel improve cross-selling and balancing skills and communicate policy and procedure updates.
Investigate and resolve member complaints and research issues involving fees, loan servicing, and other member situations.
Perform branch opening and closing duties as assigned.
Approve corrections and overrides and ensure completion of daily posting and reconciliations.
Evaluate Member Service Representative performance at regular intervals and ensure minimum performance standards are met.
Interview prospective Member Service candidates and make recommendations to the Branch Manager as appropriate.
Handle Glia calls and live chats to assist members with inquiries.
Work at any location serviced in the credit union’s field of membership as needed.
Maintain confidentiality of member information and transactions, and keep the work area secure, organized, and neat.
Maintain a professional and courteous attitude and appearance when interacting with members, colleagues, management, board members, and vendors.
Attend meetings as required and perform other duties as assigned.
Comply with company policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.