Assistant Manager

World Market • Concord, CA

2d • $22 - $26

About The Position

The Assistant Manager is a key leadership role responsible for driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, the Assistant Manager leads and develops a high-performance team while maintaining World Market’s values, brand, policies, and operational standards. Leadership responsibilities may cover Customer Experience, Freight Flow, Operations, and/or Merchandising, with the assigned area based on business needs and the employee’s experience, skills, and career goals.

The role involves leading customer engagement and loyalty efforts, analyzing business trends, planning and executing daily tasks, recruiting and developing team members, supporting loss prevention and inventory management, and maintaining a safe work environment. The position requires a flexible schedule that may include nights, weekends, and holidays, and the ability to stand for extended periods, bend, climb ladders, and lift up to 40 pounds as needed.

Requirements

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to business needs.
• Strong sense of urgency.
• Attention to detail.
• Creative problem-solving skills.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age of 21 years.

Nice To Haves

• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends using available reporting to identify opportunities, solve problems, and take appropriate action.
• Exemplify, maintain, and foster World Market’s culture and values.
• Plan and execute daily business tasks and duties assigned by the Store Manager, including in the Store Manager’s absence.
• Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
• Use company tools and training resources to educate associates and validate execution of key business functions.
• Validate and maintain loss prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Benefits

• Flexible scheduling supporting lifestyle and work-life balance.
• Up to 30% shopping discount for the associate and their designated shopper.
• Wellness resources.
• Anniversary and recognition programs.
• Hands-on training for career growth.
• Medical, dental, and vision insurance, subject to benefits eligibility.
• 401(k) savings plan; associates are eligible after three months of service.
• Employee Assistance Program.
• Paid sick leave for all associates.
• Vacation and paid holidays for full-time associates.
• Prescription drug and life insurance offerings for full-time employment, subject to eligibility.
• Flexible Spending and Commuter Benefits for full-time employment, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed