About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role requires setting a positive example, following all policies and procedures, and expecting the same from the crew. Duties include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, customer service, marketing, and profitability. The position is part of a team environment with on-the-job orientation and training and opportunities for advancement.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone.
  • Ability to use a computer keyboard or touch screen to enter orders.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Reliable transportation to and from work.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the listed physical demands, including standing, walking, lifting and carrying items up to 50 pounds, pushing or pulling trays, climbing stairs, bending, reaching, and using hands continuously.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.

Responsibilities

  • Oversee all activities during the shift.
  • Manage cost controls, inventory control, and cash control.
  • Handle customer relations and provide great customer service.
  • Set an example for the crew and ensure that policies and procedures are followed.
  • Manage staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the required store image and standards, including store cleanliness.
  • Support marketing and profitability.
  • Operate store equipment, stock ingredients, and prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver product by car and to customers' doors, and deliver flyers and door hangers, as required.
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