Assistant Manager - Magazine Street

Lush Handmade Cosmetics•New Orleans, LA

16h

About The Position

The Assistant Manager (ASM) supports the Shop Manager in all areas of the business and carries out Manager duties as needed. The role applies Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to customer, staff, and operational interactions. The ASM helps deliver a strong customer and staff experience, operational excellence, and sales results. The ASM works with the team to exceed sales goals, provide an inclusive customer experience, explain Lush’s brand values, and build product knowledge. They support team leadership, recruitment, staff development, shop policies and procedures, inventory, merchandising, scheduling, timekeeping, and attendance. The position is based at the Magazine Street shop and is listed as 40 hours weekly.

Requirements

1–3 years of management or supervisory experience in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Basic human-resources skills in hiring, scheduling, training, and performance management.
Experience with cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values, including its positions on fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed product recommendations.
Use business metrics, budgets, and reports to influence sales-floor behaviors and deliver profitable results.
Support and motivate the team on the sales floor, answer questions, remove obstacles, and help team members meet sales goals.
Pursue personal development, seek feedback, and improve skills; coach team members and lead by example.
Communicate needs and feedback to the team and leaders, adapt to business needs, and help keep the team inspired and connected to Lush’s values.
Support staffing through networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in ensuring company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication are followed.
Support inventory-team training on freshness standards and rotation rules, and manage ordering within the allocated budget.
Help the team maintain a clean and attractive work environment and follow merchandising and design standards.
Ensure staffing levels and skill sets are appropriate for peak periods, and that breaks and meals are allocated and recorded appropriately.