Manager in Training - Magazine Street

Lush • New Orleans, LA

14h

About The Position

The Manager in Training (MIT) brings Lush’s Leadership Practices into interactions with customers, staff, and business operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The MIT supports the Store Manager across business areas as needed and as delegated by the Retailer. As second-in-command, the MIT takes on Manager duties when required to support a strong customer and staff experience, operational excellence, and sales goals.

The role includes supporting sales and customer experience, communicating Lush’s brand values, developing product knowledge, understanding business metrics, and helping the team deliver profitable results. The MIT also supports team leadership, recruitment and selection, staff development, shop policies and procedures, inventory, merchandising, scheduling, timekeeping, and attendance.

Requirements

• 1–3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical-thinking, and troubleshooting skills.
• Excellent organization and time-management skills.
• Strong customer-service, supervisory, and sales skills.
• Knowledge of and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

• Experience with consultation-based customer-service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Collaborate with the team on plans to exceed daily sales goals and deliver a unique, inclusive customer experience.
• Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Build product knowledge and make informed product recommendations.
• Understand sales metrics, budgets, and reports, and influence results through on-floor behaviors.
• Support the team on the sales floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
• Develop personal skills by assessing performance, seeking feedback and resources, and pursuing opportunities to improve; coach and lead team members by example.
• Communicate needs and feedback to the team and leaders, adapting to business needs.
• Engage the team to build motivation, peer and customer relationships, and connection to brand values.
• Support shop staffing by networking, recruiting, hiring, and succession planning.
• Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
• Support the Manager in ensuring company standards are followed for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
• Support inventory-team training on freshness standards and rotation rules, and manage ordering within the allocated budget.
• Help the team maintain a clean and appealing work environment and follow merchandising and design standards.
• Ensure staffing levels and skill coverage meet peak-time needs, and that breaks and meals are allocated and recorded appropriately.

Benefits

• 50% discount on Lush products.
• Opportunity for growth, with promotion from within encouraged.
• Fun and unconventional retail atmosphere that encourages individualism and entrepreneurial spirit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed