87005 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in leading store associates, delivering optimal customer experiences, overseeing store operations, and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager in these areas and take responsibility for all primary duties when the Store Manager is not present. The position covers brand and customer experience, team development, store operations, and safety and loss prevention. It requires enforcing company standards and procedures, supporting sales and digital fulfillment, managing schedules and payroll hours, developing associates, and protecting company assets. The role may require working in other stores from time to time.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Ability to lead or support a team of associates in meeting business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise associates and support daily goals and activities that deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
- Support in-store selling and omnichannel service, and ensure brand standards for merchandising, planograms, marketing, back rooms, and dress code.
- Serve as a main point of contact for resolving customer issues and concerns.
- Analyze store trends and anticipate customer demands.
- Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build strong teams.
- Hold associates accountable to company policies and expectations, resolve associate concerns, and share relevant company information.
- Maintain working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
- Foster diversity, inclusion, and belonging.
- Train, manage, analyze, and continuously improve company processes, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
- Manage inventory through ordering and shipment processing, payroll hours, and business-appropriate scheduling.
- Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
- Maintain a safe store environment and ensure safety policies and procedures are followed.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
- Perform all primary duties when the Store Manager is not present.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
