10609 Assistant Store Manager

Sally Beauty Holdings•West Seneca, NY

18d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The Assistant Manager helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The role supports daily sales and customer experience goals, associate training and development, company processes and digital fulfillment strategies, inventory and payroll management, store opening and closing procedures, and safety and loss-prevention practices. The position may require working in other stores from time to time and involves physical activity including extended periods of standing and walking, bending, crouching, lifting, and reaching.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates in meeting business objectives.
Effective communication with team members and management.
Scheduling availability to meet the needs of the business.
The position requires periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support the direction and planning of associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and key performance indicators, and build customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to build capable teams and achieve positive results.
Hold associates accountable to company policies and expectations; resolve associate concerns and share relevant company information.
Build strong working relationships with Store Manager peers and maintain consistent, timely communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement.
Ensure digital strategies and omnichannel fulfillment processes, including SFS, SDD, and BOPIS, are used.
Support inventory management, payroll-hour management, and appropriate scheduling to meet business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe store environment and ensure safety policies and procedures are followed.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
Perform all primary duties when the Store Manager is not present.