02857 Assistant Store Manager

CosmoProf•Los Angeles, CA

21d

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations to deliver positive customer experiences, meet performance indicators and financial targets, and maintain brand standards. The Assistant Manager is responsible for all primary duties when the Store Manager is absent. The role provides direction and supervision to associates, supports sales and omnichannel customer experiences, and ensures merchandising and other brand standards are met. It also involves hiring, training, coaching, and developing associates; maintaining effective communication and positive associate relations; and promoting diversity, inclusion, and belonging. The Assistant Manager oversees execution of company processes, digital fulfillment strategies, inventory activities, payroll hours, scheduling, and store opening and closing procedures. The role also helps maintain a safe store, enforce company policies, protect company assets, manage loss-prevention procedures, and ensure HAZMAT compliance. The position involves extended periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and lifting moderately heavy items such as shipments or record boxes. The employee may be required to work in other stores from time to time. The work takes place in a retail environment and may also involve offices, meeting and training rooms, and commercial vehicles.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Effective communication with team members and management.
Scheduling availability that meets the needs of the business.
Ability to perform extended periods of standing and walking; recurring bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Support in-store selling and omnichannel customer experiences.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns as the main point of contact.
Analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to build effective teams and achieve business results.
Hold associates accountable to company policies and expectations and maintain positive associate relations.
Keep associates informed of relevant company information and communicate consistently with the AM/DM.
Build working relationships with Store Manager peers and foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement.
Ensure digital fulfillment processes, including SFS, SDD, and BOPIS, are used.
Manage inventory through ordering and shipment processing; manage payroll hours and schedule to meet business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe store environment and ensure policies and procedures are followed.
Protect company assets by enforcing inventory and cash-control procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.
Perform all primary duties when the Store Manager is not present.