About The Position

The Assistant Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, and profitability. The role requires setting a positive example, following all company policies and procedures, and expecting the same from the crew. Assistant managers also perform general store team-member duties, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and cleaning equipment and the facility. Training and orientation are provided on the job. The position may include delivering products by car to customers and delivering flyers and door hangers.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
  • Valid driver's license with a safe driving record meeting company standards, for delivery duties.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the physical demands of the job, including standing, walking, lifting and carrying items up to 50 pounds, pushing and pulling trays, climbing stairs or ladders, bending, crouching, reaching, driving, and continuous hand use.
  • Ability to work in conditions involving temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and varying or adverse weather.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
  • Work to a schedule and maintain store image and operating standards.
  • Provide customer service and manage customer relations.
  • Support attendance and punctuality, store cleanliness, marketing, and profitability.
  • Follow all company policies and procedures and set an example for the crew.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as needed.
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