Assistant Manager

Family Farm and Home•Grand Rapids, MI

21d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, operating 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. The Assistant Manager’s primary responsibility is to manage the store when the Store Manager is absent and to consistently support the company’s culture and family values. This role requires strong leadership, communication, problem-solving, and organizational skills, along with knowledge of merchandising, shrink control, and store operations. The Assistant Manager helps the Store Manager drive sales and profits through merchandising, inventory management, expense control, human resource management, and control of operating costs. The role also requires awareness of the local market, customers, seasonality, and competitors. The Assistant Manager is expected to be a role model, leader, and strategic thinker who can manage time effectively and achieve budgeted goals.

Requirements

Excellent leadership and problem-solving skills.
Ability to manage with limited supervision.
Good oral and written communication skills for interacting with customers, vendors, and associates.
Understanding of aggressive customer service and a team-oriented approach.
Good management and organizational skills.
Ability to understand and interpret statistical or numerical data and use it to assess and coordinate merchandise and store operations.
Detail-oriented, with the ability to handle multiple tasks in a fast-paced environment.
Ability to stand for extended periods.
Ability to move and handle merchandise boxes and fixtures throughout the store.
Ability to climb ladders, reach, bend, twist, kneel, and lift up to 50 pounds.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Assist the Store Manager in promoting an aggressive sales culture focused on superior customer service.
Help maintain a motivated team by assisting with hiring, coaching, counseling, disciplining, and terminating team members, as well as planning, monitoring, and evaluating job results.
Maintain professionalism and positive store morale.
Assist in executing and performing store responsibilities through key associates and personal actions.
Schedule and assign employees and follow up on work results.
Provide feedback to the office, buyers, district managers, and other company officials.
Assist with preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Identify customer needs and build rapport with current and potential customers.
Establish relationships with and support local community groups consistent with company values.
Encourage customers to sign up for company programs, including the loyalty program, extended warranties, financing, and item of the month.
Manage and protect inventory and company assets against theft and damage in accordance with company policy.
Verify that merchandise is received, stored, and merchandised according to operational and safety procedures.
Help provide a safe and clean store environment and comply with legal requirements to protect team members and customers.
Assist the Store Manager in reviewing operating and financial statements and departmental sales records to determine marketing strategy changes.
Help maintain consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
Perform other duties assigned by the Store Manager or a company official.