Assistant Store Manager (Full-time) - Memphis, TN

Hibbett•Memphis, TN

12d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and a commitment to outstanding customer service and promoting store merchandise. The Assistant Manager assumes supervisory control and responsibility for the store in the Store Manager’s absence and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, personnel recruiting, training and evaluation, inventory and sales oversight, merchandising, ordering, scheduling, and profitability. The role also provides guidance to employees and customers, directs staff in completing departmental responsibilities, maintains quality customer service, performs administrative duties, and follows company policies and internal control procedures.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and informing appropriate management or officials about potential fraud risks.
Perform general administrative duties and carry out Store Manager responsibilities as trained.
In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.