Assistant Manager II

Goodwill Gulf Coast•Semmes, AL

3d•$20 - $20•Onsite

About The Position

The Assistant Manager is responsible for all aspects of operating a donated goods retail store under the team leadership of the Director of Store Development or Store Manager. The role supports efficient, cost-effective store operations and responsible stewardship of donated goods to maximize profitability and increase employment and training opportunities. The Assistant Manager delivers consistent, high-quality donor and customer service; leads and develops store employees and participants/trainees; and remains proficient in all store positions through hands-on involvement. The position oversees donated-goods processing and merchandising, monitors operational and financial performance, supports scheduling and payroll activities, and ensures that the store's property, equipment, supplies, and facilities are maintained and used appropriately. It also maintains compliance with safety, security, loss-prevention, risk-management, agency, and CARF standards. The work involves frequent physical exertion, exposure to unfit donated goods, and regular travel throughout the Gulf Coast area. The schedule varies across Sunday through Saturday, from 7:45 a.m. to 8:30 p.m., and may include nights, weekends, short-notice schedule changes, and work regularly in excess of 40 hours per week.

Requirements

High school diploma or GED.
Experience in a business or retail setting.
Basic computer skills, including proficiency with Word, Excel, and Outlook and the ability to use other office equipment.
Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain its mission to the general public.
Initiative and ability to work well with little supervision.
Excellent organizational and communication skills; ability to read, write, and communicate clearly in English.
Ability to keep information confidential.
Ability to maintain effective working relationships with and among employees and motivate them to perform at their best.
Ability to work a flexible schedule, including nights and weekends and short-notice schedule changes, and regularly work in excess of 40 hours per week.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to bend, reach, and stand for extensive periods; lift up to 40 pounds and, with another team member's assistance, potentially heavier items.
Ability to perform repetitive-motion tasks such as tagging or hanging clothes; manual dexterity is required.

Nice To Haves

Associate's degree in business or a related field, or a bachelor's degree.
At least two years of management or supervisory experience.
Experience training individuals with disabilities and low-socioeconomic-status team members.
Strong leadership, interpersonal, and communication skills.
Strong problem-solving and decision-making ability.

Responsibilities

Ensure world-class donor and customer service by creating a positive experience for shoppers, donors, and team members.
Train, develop, supervise, and evaluate team members in accordance with Goodwill policies, procedures, and job descriptions.
Conduct hands-on training and maintain proficiency in all store positions.
Actively participate in all areas of store operations and perform the physical requirements of each position.
Oversee the handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
Monitor store performance and operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and take corrective action as needed.
Assist with scheduling, payroll management, timecard reviews, and staffing adjustments.
Ensure agency property, equipment, supplies, and facilities are maintained, secured, ordered, and used in accordance with budgets and agency practices.
Maintain compliance with safety, security, loss prevention, risk management, and agency policies, including timely reporting of accidents, injuries, and unusual incidents.
Ensure donor counts, cash counts, bank deposits, apparel hang counts, rotation counts, and salvage counts are completed accurately and on time.
Work with the Director of Risk Management to maintain compliance with CARF standards.
Maintain knowledge of agency programs, operating standards, industry trends, and competitive pricing practices.
Support agency initiatives, special events, training programs, and accreditation requirements as assigned.
Perform other duties as assigned.