Assistant Manager

Chompie's•Scottsdale, AZ

About The Position

At Chompie’s Restaurant and Deli, a JRI Hospitality Brand, the Assistant Manager leads and inspires the front-of-house team while delivering exceptional hospitality and maintaining high operational standards. The role represents the brand, helps ensure guest satisfaction, and empowers team members to succeed. It promotes a culture of performance, teamwork, accountability, and excellence while driving results across people, operations, and financial performance. The Assistant Manager partners with the Regional Operations Partner on KPI-focused meetings and takes ownership of sales building, labor management, inventory control, cash security, guest experience, operational execution, team development, and compliance. The role includes coaching and developing employees, recruiting and training new hires, and ensuring food and service meet Chompie’s standards.

Responsibilities

Represent Chompie’s in interactions with guests and team members, setting standards for professionalism, appearance, and attitude.
Promote open communication, trust, positive energy, and a culture focused on performance and excellence.
Model T.E.A.M. values and uphold QSC standards, portion control, personal hygiene, and health codes.
Partner with the Regional Operations Partner in KPI-focused meetings and manage people, operations, and P&L performance.
Build sales and manage labor, inventory, and cash-security procedures.
Ensure dishes are timely, served at the correct temperature, and presented impeccably.
Maintain a clean dining environment throughout each shift.
Execute promotions and limited-time offers, control waste, manage labor to target, and drive add-on sales.
Complete pre-close, side work, and closing duties accurately and safely, and verify closing checklists.
Provide constructive feedback, resolve conflicts, and coach team members to improve performance.
Recruit and train new hires alongside the Regional Operations Partner.
Follow HACCP guidelines, local health codes, and company safety and security policies.
Execute OAC, ROR, line checks, and temperature logs, and offer add-ons and upgrades to support guest satisfaction and revenue.