Assistant Manager

Family Farm and Home•Imlay City, MI

11d

About The Position

The Assistant Manager is responsible for managing the store in the absence of the Store Manager and exemplifying the company’s culture by supporting and strengthening its basic philosophies. This role requires strong leadership skills and the ability to motivate and supervise team members, as well as expertise in company culture, merchandising, shrink control, and store operations. The Assistant Manager understands the local market, customer base, seasonality, competitors, and other factors that may influence business. As a role model, leader, problem-solver, and strategic thinker, the Assistant Manager manages time to achieve budgeted goals and helps drive sales and profits through merchandising, inventory management, expense control, human resource management, and control of operating costs. The Assistant Manager supports the Store Manager in team management, store operations, customer service, financial performance, marketing, inventory protection, and maintaining a safe, clean store. The position requires effective communication, sound organizational and management skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The Assistant Manager must be able to stand for extended periods, move merchandise and fixtures, climb ladders, and lift up to 50 pounds. A flexible schedule, including weekends, evenings, and holidays, is required.

Requirements

Excellent leadership and problem-solving skills.
Ability to manage with limited supervision.
Good oral and written communication skills for interacting with customers, vendors, and associates.
Understanding of aggressive customer service and a team-oriented approach.
Good management and organizational skills.
Ability to understand and interpret statistical or numerical data and use it to assess and coordinate merchandise and store operations in the Store Manager’s absence.
Detail-oriented and able to handle multiple tasks in a fast-paced environment.
Ability to stand for extended periods.
Ability to move and handle boxes of merchandise and fixtures throughout the store.
Ability to climb ladders and reach, bend, twist, and kneel.
Ability to lift up to 50 pounds.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Assist the Store Manager in promoting an aggressive sales culture focused on superior customer service.
Help hire, coach, counsel, discipline, and terminate team members; plan, monitor, and evaluate job results.
Maintain professionalism and positive store morale.
Assist with executing all store job responsibilities through key associates and/or personal actions.
Schedule and assign employees and follow up on work results.
Provide feedback to buyers, district managers, and other company officials.
Assist with preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions to achieve financial objectives.
Identify current and future customer requirements by building rapport with actual and potential customers.
Establish relationships with and support local community groups consistent with company values.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, financing, and item of the month.
Manage and protect inventory and company assets from theft and damage in accordance with company policy.
Ensure merchandise is received, stored, and merchandised in all departments according to operational and safety procedures.
Protect team members and customers, comply with legal requirements, and maintain a safe and clean store environment.
Assist the Store Manager in assessing marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Support consistent store operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
Perform other duties as assigned by the Store Manager or a company official.