Assistant Manager

Flynn Group•Sturbridge, MA

7d•$51,994 - $73,530

About The Position

As an Applebee's Assistant Manager, you will participate in all aspects of the restaurant's day-to-day operations and help create a positive experience for guests and staff. The role calls for a team leader and problem solver who can handle stress and model the company's values. You may be asked to work in any restaurant position and assist as a team member, including cooking on the line, expo, seating guests, and bartending. The Assistant Manager supports service quality, restaurant standards, staffing, training, employee development, safety, sanitation, inventory, cost control, and operational paperwork. The position uses the Management Development Program to build leadership skills and proficiencies.

Requirements

At least 2–3 years of restaurant management experience.
Ability to work various shifts, including weekends.
Ability to stand and maintain well-paced mobility for up to 10 hours.
Ability to safely lift pots, pans, glassware, boxes, and similar items weighing up to 50 pounds.
Ability to read and write to facilitate communication.
Finger and hand dexterity for using small tools and equipment.

Nice To Haves

Serve Safe Food certification.
Serve Safe Alcohol certification.

Responsibilities

Ensure timely, friendly service according to company guidelines and achieve established unit objectives.
Cultivate a restaurant culture aligned with Flynn Applebee's core values and beliefs.
Respond promptly to verbal guest complaints and ensure they are corrected.
Prioritize guest contact and complete required table visits.
Maintain departmental inventory levels.
Perform line checks to ensure product preparation and presentation meet company standards.
Schedule employees effectively to meet sales demands.
Maintain effective safety and security programs.
Promote restaurant organization, cleanliness, and sanitation.
Perform routine maintenance and promptly report needed repairs to the General Manager or Area Director.
Promote quality recruitment and referrals of potential team members and management candidates.
Promote Flynn | Applebee's training procedures for new managers.
Help maintain a trained staff through orientation, individual training, employee meetings, and company policies and training systems.
Develop employees through one-on-one discussions and performance documentation, and contribute to written evaluations.
Assess employee efficiency, provide regular feedback, and support development.
Monitor employee performance and document situations that require or may lead to disciplinary or corrective action.
Ensure compliance with company policies, practices, and procedures.
Control costs in the assigned department.
Comply with local, state, and federal laws, regulations, and guidelines.
Drive and complete bi-weekly or weekly food and liquor inventories when requested by the Area Director or General Manager.
Prepare and submit accurate daily paperwork.
Ensure sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
Serve as a role model for managers and employees.
Develop proficiency with store-related technology.
Work in all restaurant positions and assist in team member duties as needed.
Use the Management Development Program to continuously develop leadership skills and proficiencies.