Assistant Manager (03904) - 711 Southbridge st

Domino's Franchise • Auburn, MA

2d • Onsite

About The Position

S&L Pizza Inc., a locally owned and operated Domino’s Pizza franchise, is hiring an Assistant Manager to help oversee store operations, support and develop team members, and contribute to the store’s success. The role involves leading assigned shifts, maintaining operational standards, delivering excellent customer service, and using operational and financial information to improve performance. The posting describes a fast-paced team environment and requires flexible availability, including evenings, weekends, and holidays as needed.

The Assistant Manager handles daily operational tasks such as staffing, inventory, cash, customer orders, food preparation and safety, facility cleanliness, and equipment maintenance. They help enforce company policies, train and mentor employees, resolve customer and team issues, and support marketing and promotional initiatives.

The position has substantial physical requirements. Tasks include prolonged standing, short-distance walking, lifting and carrying supplies, moving trays, occasional stair or ladder use, bending, crouching, and continuous reaching and hand use. Deliveries may include items weighing up to 50 pounds.

Requirements

• At least 1–2 years of supervisory or management experience.
• Experience in food service, retail operations, or a similar fast-paced environment.
• Experience leading teams and developing staff.
• Experience with inventory management and cost control.
• Track record of providing excellent customer service.
• Strong arithmetic skills, including adding, subtracting, multiplying, and dividing accurately and quickly.
• Cash-handling proficiency and ability to make correct change.
• Strong verbal, written, and telephone communication skills.
• Ability to use computers, keyboards, and touch-screen data entry.
• Ability to take and process orders accurately and efficiently.
• Strong organizational and time-management skills.
• Problem-solving and decision-making abilities.
• Ability to work collaboratively with diverse team members and maintain a customer-focused approach.
• Physical ability to perform the duties, including extended standing, lifting, and working in varying temperatures.
• Flexible availability, including evenings, weekends, and holidays as needed.
• Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to distinguish depth and differentiate between hot and cold surfaces.
• Ability to lift deliveries weighing up to 50 pounds and perform the described physical tasks.

Nice To Haves

• Experience with point-of-sale (POS) systems and restaurant management software.
• Knowledge of food-safety regulations and best practices.
• Previous experience in a multi-unit or franchise environment.
• Food-safety or ServSafe certification.
• Experience with budget management and financial analysis.
• Ability to train and mentor team members.

Responsibilities

• Oversee daily store operations during assigned shifts, including cost controls, inventory management, cash handling, and customer relations.
• Lead, mentor, support, and develop team members; help ensure performance standards are met.
• Follow and reinforce company policies and procedures.
• Manage staffing schedules, ensure adequate coverage, and address attendance and punctuality concerns.
• Operate store equipment and ensure the facility is properly maintained and clean.
• Receive, process, and fulfill customer orders accurately and efficiently in person and by phone.
• Conduct inventory counts and complete related paperwork.
• Implement cost-control measures and analyze financial performance to support profitability.
• Communicate with customers and team members and resolve issues professionally.
• Prepare and stock products while maintaining food safety standards and quality control.
• Contribute to store marketing initiatives and promotional activities.
• Analyze operational data and make decisions to improve store performance.
• Foster an inclusive, collaborative work environment and adapt to changing business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed