Assistant Manager - Liberty St.

Rockys Ace Hardware•Springfield, MA

15h

About The Position

The Assistant Store Manager oversees daily retail operations, ensures high standards of Helpful customer service, and directs projects and responsibilities assigned or delegated by the Store Manager. The role supports store management as needed and helps maintain sales, productivity, inventory, merchandising, safety, and customer-service standards. The Assistant Store Manager supervises and trains store personnel, oversees delegated tasks, and assists with inventory accuracy, ordering, receiving, and stocking. The role also helps maintain a safe and clean store, keeps equipment and fixtures in safe working condition, and supports promotions and merchandising. Additional responsibilities may be assigned by the Store Manager.

Responsibilities

Open and close the store.
Handle safety and security responsibilities as assigned.
Know store policies, procedures, and goals, and be able to fill in for the Store Manager as needed.
Oversee tasks assigned and delegated to store team members.
Train and supervise store personnel to support optimum performance and customer service.
Assist in maintaining accurate inventory.
Maintain general housekeeping and keep the store safe for team members and customers.
Shop the competition monthly.
Participate in and sometimes lead monthly store meetings; attend and assist with mandatory monthly meetings.
Oversee inventory order placement, receiving, and stocking.
Achieve sales and productivity goals established by the Store Manager, including maintaining acceptable gross margins.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by following company procedures.
Develop promotions to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Greet and assist customers on the sales floor and demonstrate Helpful customer service.
Resolve customer claims and complaints in a timely, courteous, and discreet manner.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly.
Perform other responsibilities as assigned by the Store Manager.