Assistant Manager - Liberty St.

Rocky's Ace Hardware•Springfield, MA

21h•$20 - $24

About The Position

The Assistant Store Manager oversees daily retail operations, ensures the highest standards of helpful customer service, and directs projects and responsibilities assigned or delegated by the Store Manager. The role supports store performance by supervising and training team members, maintaining inventory and store conditions, achieving sales and productivity goals, and providing customer assistance.

Responsibilities

Open and close the store.
Handle assigned safety and security responsibilities.
Maintain knowledge of store policies, procedures, and goals, and understand management responsibilities to fill in for the Store Manager as needed.
Oversee tasks assigned and delegated to store team members.
Train store personnel and supervise them to support strong performance and customer service.
Assist in maintaining accurate inventory.
Maintain general housekeeping and keep the store safe for team members and customers.
Shop the competition monthly.
Participate in and sometimes lead monthly store meetings, and attend and assist with mandatory monthly meetings.
Oversee inventory order placement, receiving, and stocking.
Achieve sales and productivity goals set by the Store Manager, including maintaining acceptable gross margin levels.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by following company procedures.
Develop promotions to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Greet and assist customers on the sales floor, demonstrating helpful customer service.
Resolve customer claims and complaints in a timely, courteous, and discreet manner.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed on time.
Perform other responsibilities as assigned by the Store Manager.