About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows all company policies and procedures, and expects the same from team members. Duties include staffing, paperwork, food management, working to a schedule, maintaining store standards and cleanliness, marketing, customer service, and supporting profitability. The position requires judgment, math skills, multitasking, and the ability to direct activities and make decisions under pressure. The Assistant Manager also performs general store-team duties as needed, including operating equipment, stocking ingredients, preparing products, taking and processing telephone orders, completing inventory paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery-related duties may include delivering products by car, taking products to customers' doors, and distributing flyers and door hangers. The work involves standing for most tasks, frequent walking and hand use, lifting and carrying supplies, reaching, bending, and occasional crouching or climbing. Work conditions may include hot and cold areas, food odors, cornmeal dust, cramped spaces, hot equipment, sharp edges, moving mechanical parts, and adverse weather. A valid driver's license with a safe driving record and access to an insured vehicle are required for delivery duties.

Requirements

  • Ability to exercise judgment, perform mathematical calculations, and multitask.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Written, verbal, and telephone communication skills, including the ability to understand and give correct written instructions.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational ability to read maps and locate addresses in the designated delivery area.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the described physical demands and work conditions, including standing, walking, lifting and carrying supplies, bending, reaching, and navigating stairs when needed.

Responsibilities

  • Manage all activities during the assigned shift.
  • Control costs, inventory, and cash, and maintain customer relations.
  • Set an example for crew members and follow and enforce company policies and procedures.
  • Handle staffing, paperwork, food management, and scheduled work.
  • Maintain store image, cleanliness, and standards.
  • Provide great customer service and support marketing and profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility as needed.
  • Deliver products by car to customers and distribute flyers and door hangers when required.
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