Retail Assistant Manager- King of Prussia
About The Position
The Retail Assistant Manager supports all aspects of store operations and partners with the Store Manager to deliver an exceptional customer experience, drive sales performance, develop the team, and maintain operational excellence. The role leads and develops Brand Associates and Sales Leads, fosters a customer-first culture, and serves as Manager on Duty when the Store Manager is unavailable. The position reports directly to the Store Manager. The Assistant Manager oversees daily operations, business performance, inventory, and merchandising; helps execute sales and customer-engagement action plans; and ensures the store reflects POP MART’s brand. The role also supports events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings. Responsibilities may vary based on store volume.
Requirements
- At least 2 years of retail leadership experience in a supervisory or management role.
- Proven ability to lead, coach, and develop high-performing retail teams.
- Strong understanding of retail operations, customer experience, and business performance metrics.
- Passion for delivering exceptional customer experiences.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyze business metrics and implement action plans that drive results.
- Excellent organizational skills and ability to prioritize competing responsibilities.
- Ability to work independently and make sound business decisions.
- Ability to adapt quickly in a fast-paced retail environment.
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Ability to stand and walk for extended periods throughout scheduled shifts.
- Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
- Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.
Nice To Haves
- Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
Responsibilities
- Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
- Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
- Foster an inclusive, collaborative, customer-first culture that reflects POP MART’s values.
- Serve as Manager on Duty, making operational and customer service decisions and maintaining an exceptional store experience.
- Support onboarding, training, and performance development for new team members.
- Lead from the sales floor, set standards for customer engagement, and deliver an exceptional customer experience.
- Build customer loyalty by professionally resolving concerns and representing POP MART’s premium brand experience.
- Partner with the Store Manager to achieve sales goals and KPIs, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
- Analyze business results, identify opportunities, and execute action plans to improve store performance and customer engagement.
- Promote product launches, limited-edition releases, and seasonal campaigns.
- Oversee opening and closing procedures, cash management, safety, and operational compliance.
- Ensure company policies, procedures, and loss-prevention standards are followed.
- Maintain an organized, clean, and safe store environment.
- Support scheduling, daily task planning, and operational execution.
- Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
- Execute visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
- Adjust merchandising based on inventory, sales trends, and business priorities.
- Support inventory accuracy through cycle counts, audits, and replenishment; keep the back of house organized for efficient operations.
- Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
- Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
- Build excitement within the local collector community and promote POP MART’s brand experience.
Benefits
- 401(k)
- Health insurance
- Paid time off (PTO)
- Paid sick leave
- Family leave
- On-the-job training
- Leadership development
- Stretch assignments and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
