Retail Sales Lead - King of Prussia

POP MART•King of Prussia, PA

1d•Onsite

About The Position

The Retail Sales Lead helps create exceptional customer experiences while supporting the daily operations of a POP MART store. As a trusted leader on the sales floor, this role inspires and supports the team, promotes operational excellence, and brings the POP MART brand to life for customers. The Sales Lead serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, directing the team, supporting sales performance, and helping deliver the premium experience collectors expect. The position reports directly to the Store Manager. The role includes coaching associates, building customer relationships through knowledge of POP MART products and artists, supporting sales and business performance, and executing store opening, closing, and point-of-sale procedures. It also supports shipment processing, replenishment, stockroom organization, inventory accuracy, visual merchandising, product launches, and promotional displays. The Sales Lead serves as a brand ambassador and may support in-store events, collector experiences, pop-ups, conventions, new store openings, and Robo Shop operations. The role requires flexibility to work evenings, weekends, holidays, and other peak business periods. This position is based at King of Prussia Mall and pays $18.00 per hour. Physical requirements include standing and walking for extended periods; frequently bending, reaching, stooping, kneeling, and climbing ladders or step stools; and regularly lifting, carrying, pushing, or moving merchandise weighing up to 25 pounds.

Requirements

At least 1 year of retail experience.
Passion for exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and attention to detail.
Ability to make decisions and prioritize tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Previous leadership, keyholder, or supervisory experience.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, directing the team and supporting smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Help achieve store sales goals and KPIs, including sales, conversion, units per transaction, average transaction value, and customer engagement.
Promote product categories, limited-edition releases, and exclusive collections through informed recommendations.
Identify opportunities to improve store performance and communicate operational needs and business opportunities to store leadership.
Execute opening and closing procedures and follow company policies and operational standards.
Maintain a clean, organized, safe, and visually compelling store environment.
Process customer transactions, returns, exchanges, and other POS activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash-handling, safety, and loss-prevention procedures to help protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for launches and seasonal campaigns.
Refresh merchandising based on inventory, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and product availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and coordinate with internal teams where applicable.
Work evenings, weekends, holidays, and other peak business periods as needed.