Assistant Manager - FT-3022

GREASE MONKEY INTERNATIONAL•Lufkin, TX

21h

About The Position

FullSpeed Automotive operates a nationwide, multi-brand automotive service platform. The Assistant Manager supports the Store Manager with day-to-day store operations and helps the team provide fast, friendly, high-quality automotive service in a safe, clean, well-run location. The role is hands-on, with time spent in the service bay, at the front counter, and in the back office. It is also a developmental opportunity for someone interested in growing into store leadership.

Requirements

At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
Strong communication and interpersonal skills, with the ability to lead and motivate a team.
Comfort working in a fast-paced, hands-on environment, including time in the service bay.
Basic math and cash-handling skills.
Comfort using point-of-sale and inventory systems.
Valid driver’s license and clean driving record.
Ability to stand for extended periods and lift up to 50 pounds as needed.
Availability to work flexible hours, including weekends and some holidays.
High school diploma or equivalent.

Nice To Haves

Prior experience in quick-lube, automotive service, or a related industry.
Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
Experience supervising or training team members in a retail or service environment.
ASE certification(s), or willingness to obtain certifications as required by brand standards.

Responsibilities

Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
Assist with team scheduling to ensure coverage during peak hours and busy seasons.
Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
Foster a positive, team-oriented work environment that reflects FullSpeed Automotive’s values.
Greet customers, explain services, and ensure visits reflect the company’s commitment to speed, quality, and trust.
Recommend services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
Support repeat business through excellent service and customer care.
Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
Help monitor inventory of parts, fluids, and supplies, and place orders as directed by the Store Manager.
Keep shop and customer areas clean, organized, and presentable in accordance with brand standards.
Support compliance with safety protocols, environmental regulations, and company policies.
Help track daily sales, productivity, and key performance metrics, keeping the team focused on store goals.
Help ensure services are performed correctly and safely in accordance with brand and manufacturer standards.
Conduct or support quality checks on completed work.
Promote a safety-first culture and ensure team members follow procedures for equipment use, chemical handling, and shop safety.
Help identify and address maintenance needs for shop equipment and facilities.
Perform other job-related duties and follow job-related instructions as requested by a supervisor.