Assistant Manager QSR - Newark Liberty International Airport

Master Concessionair•Newark, NJ

3d•$60,000 - $65,000•Onsite

About The Position

The Assistant Manager assists the Manager with day-to-day restaurant operations, including front- and back-of-house hiring, staff development and training, performance documentation, staffing, adherence to company and brand procedures, food quality and presentation, sanitation, safety, revenue tracking, and cash accounts. The role is responsible for maintaining a high level of customer service and serving as a leader who can solve problems, make informed decisions, and manage staff and time effectively. An Assistant Manager may be assigned a specialty area such as a bar, market, or commissary, or another area designated by the brand, General Manager, or Director of Operations. Specialty-area duties may include daily or weekly inventory counts, ordering, and scheduling.

Requirements

At least 1 year of supervisory experience in restaurants.
Knowledge of marketing techniques and their impact on business results.
Experience in guest relations, negotiations, and complaint handling.
Excellent verbal and written communication skills.
Commitment to serving customers, staff, coworkers, and management.
Demonstrated leadership ability and ability to lead by example.
High integrity and honesty.
High work ethic, passion, and commitment.
Ability to work full-time hours, including weekdays, weekends, and holidays, to manage the operation.
Demonstrated coaching and development skills.
Ability to train and delegate.
Follow-through and dependability.
Adherence to and modeling of MCA policies and procedures.
Knowledge of and commitment to safety and food sanitation.

Responsibilities

Adhere to MCA and brand operating procedures and ensure supervisors and employees do the same.
Attend and contribute to management meetings as required.
Schedule and lead regular pre-shift and post-shift meetings, and post communications for staff.
Ensure supervisor and employee duties and assignments are completed accurately and on time.
Record deliveries and receive and reconcile inventories against purchase orders.
Ensure food, beverages, and bakery items are in stock; display the correct items; and store perishable items at appropriate temperatures before serving.
Complete daily reporting and documentation required by MCA and brand procedures.
Suggest and implement strategies to increase revenue.
Ensure cash payments are received and recorded and that customers receive receipts.
Ensure end-of-night reports accurately record transactions and that cash items are balanced and accounted for daily.
Oversee cash handling, including registers, deposits, and the safe.
Maintain cleanliness in the restaurant, market, and bar.
Document waste, transfers, promotional stock, breakages, and spillages.
Oversee orientation, training, development, and performance management of supervisors and crew.
Assist staff during busy periods as needed.
Prepare weekly staff schedules, distribute hours fairly, use cost-effective staffing, and adhere to the staffing budget.
Assess employee and supervisor strengths and career development needs.
Ensure staff are punctual and dressed correctly.
Meet regularly with underperforming employees and discuss and document areas for improvement.
Document all accidents, injuries, and illnesses using the appropriate reporting procedures.
Ensure menu briefings and quizzes are conducted regularly with staff.
Work and communicate closely with the General Manager to maintain smooth operations.
Ensure work complies with health and safety regulations.
Regularly communicate staff performance issues and training and development needs to the General Manager.
Maintain a high level of guest service and handle complaints efficiently and courteously.
Communicate service and guest issues to the General Manager.
Perform other duties as directed by the General Manager.
Maintain accountability for labor costs, budgets, and projections.
Maintain food and beverage costs in accordance with budgetary standards.
Handle front- and back-of-house repairs, light-bulb replacement, general organization, and cleanliness.
Conduct safety inspections and document results and shortfalls.
Keep storerooms and loading areas clean and organized.
Depending on an assigned specialty area, perform duties such as inventory counts, ordering, and scheduling.