Assistant Manager - Tulsa (Admiral)

Excel Fitness•Tulsa, OK

9d•Onsite

About The Position

The Assistant Manager supports the General Manager in planning and implementing strategies to attract and retain members while upholding Excel Core Values and maintaining a positive culture. The role helps oversee club operations and staff, including when the General Manager is unavailable, and supports hiring, onboarding, training, performance management, scheduling, payroll, inventory, facility upkeep, member service, and community outreach. The Assistant Manager is expected to remain available off shift for operational questions or emergencies and may be required to be on call during peak season or sale expirations.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR/AED certification required; uncertified team members may complete training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise others.
Familiarity with Excel's mission, values, vision, and culture, as well as Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
Ability to meet the physical demands of the position, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
Ability to work the stated schedule and outside it as needed to keep the club operating smoothly; work may include weekends or overnights as business needs require.

Responsibilities

Assist the General Manager with strategies to attract and retain members and maintain a positive club culture.
Manage the hiring process, including candidate selection, interviews, and completion of onboarding documentation.
Train and develop new team members and ensure staff remain current on certifications and scheduled training.
Coach, motivate, supervise, counsel, and discipline team members as needed.
Support the General Manager in monitoring club KPIs and performance metrics.
Help maintain a clean facility, positive atmosphere, and high standard of member service.
Conduct daily club inspections, assign cleaning or related tasks, and re-inspect completed work.
Enter facility and equipment work orders into the Computer Maintenance Management System.
Hold team members accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
Manage club inventory, audit inventory, and communicate ordering needs and recommendations to the General Manager and headquarters.
Assist the General Manager and back office with club marketing and promotional activities.
Create or assist with the club schedule and edit or verify payroll items and applicable commissions.
Ensure team members follow company policies and guidelines; address minor infractions and report major infractions to the General Manager and HR.
Assist with Team Player Assessments and competency evaluations.
Remain available off shift as a contact for operational questions or emergencies, and be on call during peak season or sale expirations when needed.
Oversee club operations and staff when the General Manager is off or unavailable.
Represent the company at community events and outreach activities.
Assist the General Manager with planning and leading regularly scheduled team meetings.