Assistant Manager - Corcoran Commons

Boston College • Newton, MA

7d • $67,350 - $84,200 • Onsite

About The Position

The Assistant Manager manages, organizes, and participates in daily dining service activities at Corcoran Commons. The role calls for hands-on personnel management, customer service, proactive leadership, and the ability to achieve food sanitation, food quality, and customer service goals. All responsibilities must be performed with professionalism and confidentiality.

The position oversees daily operations, staff assignments and performance, food service and point-of-sale equipment, cashier functions, record keeping, fiscal management, and catered events. The Assistant Manager may also perform other related duties as assigned.

Requirements

• Associate's degree required, or an equivalent combination of experience.
• ServSafe Food Safety Certification.
• Three to five years of food and beverage experience in progressively responsible positions.
• Supervisory experience and ability to motivate.
• High quality standards and exceptional knowledge of food service procedures and practices.
• Ability to manage and work effectively with students, faculty, and staff in a high-volume, fast-paced environment.
• Outstanding communication, human relations, and interpersonal skills.
• Ability to coordinate and gain the cooperation of a large and diverse staff.
• Ability to work a flexible schedule, including some evenings and weekends throughout the year.
• Self-motivated, highly energetic, organized, and results-oriented.

Nice To Haves

• Bachelor's degree preferred.
• Computer literacy is desirable.
• Bilingual English/Spanish skills are helpful.

Responsibilities

• Communicate, demonstrate, and explain work assignments and expectations clearly, proactively, and concisely.
• Maintain accurate oral and written communication.
• Maintain unit sanitation, safety, and appearance, and ensure food quality standards.
• Participate in employee scheduling and schedule adjustments, including authorizing and assigning overtime and calling in off-duty staff as needed.
• Participate in applicant interviews and hiring decisions.
• Train, instruct, and assess employees’ daily and annual performance to ensure high-quality food presentation, sanitation, and customer service.
• Respond proactively to employee and customer inquiries and needs.
• Assign and reassign employees to meet daily operational needs and ensure accurate employee time management.
• Participate in corrective action, with authority to provide counseling and oral and written warnings.
• Carry out fiscal management responsibilities, including payroll, scheduling, inventory, waste, ordering, time reconciliation, and cash reconciliation.
• Operate and maintain food service and point-of-sale equipment, and communicate equipment problems through established protocols.
• Demonstrate, teach, supervise, and monitor cashier functions, operations, and reports before, during, and after meal periods.
• Maintain records as directed, including sales and register reports, product movement, attendance and performance records, equipment maintenance, and payroll.
• Manage, supervise, coordinate, and participate in catered events in the operating unit or other campus locations as directed.
• Perform other related duties as assigned.

Benefits

• Tuition remission for employees.
• Tuition remission for eligible spouses and children.
• Medical, dental, and vision insurance.
• Low-cost life insurance.
• Eligibility for University-Funded 401(k) and Employer-Sponsored 403(b) retirement plans.
• Paid holidays annually.
• Sick and vacation pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree