CARWASH 7002 - ASSISTANT MANAGER

GATE HR•Jacksonville, FL

116d

About The Position

The GATE Express Wash Assistant Manager makes customer service the first priority by providing guests with a safe and friendly experience. The role collaborates with the manager to develop and maintain a team that provides inside and outside wash services safely, quickly, and courteously. The Assistant Manager oversees location operations, supports maximum sales through excellent service and expense and operating-cost control, coaches team members, monitors operations, ensures compliance with policies and procedures, and maintains a clean and organized facility. The Assistant Manager must be an effective leader and help control operations, sales, and maintenance. The role also performs the duties of Express Wash Associates and Team Leaders, including operating wash and point-of-sale equipment, guiding vehicles through the wash, maintaining and repairing equipment, detailing vehicles, and maintaining the facility. Work includes flexible scheduling, including weekends, holidays, and split shifts, and may involve indoor and outdoor conditions and physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure changes in outdoor temperature and weather.
Must be an effective leader and assist with controlling operations, sales, and maintenance.
Must be capable of performing all duties of Express Wash Associates and Team Leaders, including operating wash kiosks, credit card machines, and POS; guiding vehicles through the wash; maintaining and repairing car wash equipment; performing preventive maintenance and minor repairs; detailing vehicles; maintaining facility cleanliness and organization; and knowing store merchandise.

Responsibilities

Help manage Express Wash operations, sales, maintenance, and operating expenses.
Provide excellent customer service and promptly resolve guest questions, complaints, and compliments, as well as employee-relations concerns.
Collaborate with the manager to develop and maintain a team that provides safe, fast, and friendly wash services.
Coach team members to improve performance and broaden the tasks they can perform.
Supervise operations and encourage sales through excellent service and expense control.
Perform bookkeeping, including shift check-offs, daily station reporting and inspections, bank-deposit preparation, report analysis, and transmission of daily reports and other relevant data to the Corporate Office.
Ensure compliance with company policies and procedures through regular meetings and training.
Evaluate and respond to performance issues and follow closing procedures.
Ensure vehicles are processed quickly and correctly through the car wash.
Maintain cleanliness and organization during the shift, including housekeeping, landscaping appearance, and emptying trashcans.
Conduct scheduled daily preventive maintenance and proactively troubleshoot and repair equipment.
Operate the Express Wash kiosk, credit card machines, and POS; guide vehicles safely through the wash; detail vehicles; and maintain knowledge of store merchandise.
Attend required training, safety courses, office meetings, and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Safely handle chemicals and become proficient with appropriate equipment and safety features.
Arrive consistently on time and in proper uniform; ensure team members' uniforms are neat and clean.
Contribute to a positive and supportive team environment.