Assistant Manager(06218) - 5210 E. Arapahoe Rd.

Domino's Franchise•Centennial, CO

About The Position

The Assistant Manager is responsible for results across assigned Domino’s Pizza stores, ensuring that food, labor, service, and budget goals are met. The role oversees staffing and team-member training, product and operational standards, maintenance and availability of equipment, implementation of new products and ideas, store safety and security, and timely completion of store reports and paperwork. The position also supports school-lunch preparation and delivery and maintains accountability records for store operations. The role includes reviewing profit and loss (P&L) results with a direct supervisor each month, conducting monthly inventory checks at each store, and ensuring stores meet or exceed minimum TIPS and Domino’s Pizza standards and maintain at least a four-star level. Self OERs must be performed during the first week of each period, with appropriate corrective actions taken. Evaluations and raises are handled as needed, with required paperwork completed and the D.O. notified. Minimum operational expectations include courteous and knowledgeable customer service, following product procedures and food-safety practices, verifying orders and customer details, and adhering to driver and workplace safety rules. The stated schedule is a minimum 50-hour work week, with one day off and one on-call day.

Requirements

Meet the stated minimum operational expectations while working for Domino’s Pizza.
Be knowledgeable about the menu and provide polite, courteous, helpful customer service.
Know and demonstrate the specified customer WOW steps: apologize, give the customer what they want, and give them something extra.
Ensure compliance with product, food-handling, delivery, image, safety, and security procedures.
Ensure all drivers have completed Safe Delivery CBT.

Responsibilities

Be responsible for results in assigned stores.
Ensure food, labor, and service goals are within goal; review P&L with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza standards and operate at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance in all stores and ensure equipment is available, working, and correctly utilized.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, including paperwork, and notify the D.O.
Follow through on assignments and ensure reports and paperwork are submitted on time and are complete and accurate at store level.
Maintain store budgets and ensure safety and security procedures are followed.
Ensure school lunches are prepared and delivered within the standards required by the school.
Provide accurate, detailed accountability and maintain a paper trail.
Perform inventory checks at each store each month.
Use and maintain systems checklists and visit books.
Ensure customers are assisted politely and courteously, with knowledge of the menu, and demonstrate the specified customer WOW steps.
Ensure pizza makers follow product procedures, count pepperoni and ham on every order, wash hands before making products, and do not clear pizzas before they are ready to enter the oven.
Ensure orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure drivers have $1 in coin change for every delivery, say “Let me get your change” on every order, keep vehicles neat and clean, are not routed or checked in early, and have completed Safe Delivery CBT.
Enforce workplace rules prohibiting carrying more than $20 while on the clock and possessing pocket knives or weapons while working.
Work a minimum 50-hour week with one day off and one on-call day.